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Billing Disputes with Moving Companies 
There are two types of estimates:
Non- binding estimates
Binding estimates
Non-binding estimates give you a general idea of the cost
of your move. Movers are not held to non-binding estimates
and the final charges can be higher or lower than the estimated
amount. The actual cost of the move will be in accordance
with the mover's published tariffs and the mover is legally
obligated to collect this amount. With the binding estimate,
the most the mover can collect is 110% of the original estimated
amount at the delivery time. If there are any more charges
over this amount for additional costs you are required to
pay that within 30 days. If you requested or require more
services than those included in the bill, the mover is allowed
to demand payment for those services at the time of delivery.
With a binding estimate, you pay the price set even if the
shipment weighs less or more. This only covers the goods
listed on the estimate. Adding extra items to the move's
invalidates the agreement. A mover has the right to charge
extra for any additional service that necessitates the completion
of the job, even if the customer did not order it. For example,
you may believe that a table that was broken during the
move is worth $2000, but the mover claims it is only worth
$100 because the table was damaged prior to loading. If
you feel that you have been overcharged, you may file a
claim for overcharge with the mover. If you receive an unsatisfactory
response from your mover, you may wish to contact the Federal
Highway Administration.
More information on moving company complaints or disputes:
Find
Reliable Moving Company Estimates with Mover MAX
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